Paw Power Pet Care Privacy Policy

Published November 2018

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This privacy policy is intended to give you a transparent view of how Paw Power Pet Care (“I”, “me”) and www.PawPower-PetCare.co.uk (“This website”, “the site”) collects and handles your personal data in compliance with The Data Protection Act 2018. This act covers all previous and revised data protection laws in the UK as well as EU GDPR regulations.

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Personal data is defined as data that can directly or indirectly identify an individual.

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This Privacy Policy applies to personal information about:

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• Visitors to this website.

• Potential customers contacting me via this websites’ contact forms, e-mail, text, telephone.

• Customers who I provide services to.

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By using services provided by Paw Power Pet Care you are consenting to collection and processing of your data as explained below.

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1) What data Paw Power Pet Care collects

I may collect the following data via booking forms, email communications, contact and feedback forms:

a) Identity data: includes first name, maiden name, last name,

b) Contact Data: includes billing address, delivery address, email address and telephone numbers.

c) Financial Data: includes bank account and payment details.

d) Information about your pet.

e) Other information relevant to service provision.

f) Usage and demographic statistic of the website*

*Website usage data such as that collected via Google analytics is aggregate data and is not considered personal data in law as this data does not directly or indirectly identify you.  For more information please view the Cookie Policy for website data collection information.

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2) The purpose of collection and processing

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Paw Power Pet Care only collects and processes the personal data you provide for core business purposes. Such as answering queries raised by potential customers, providing services customers have requested.

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3) Legal basis for processing your data

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Paw Power Pet Care uses the following legal basis to process your data:

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a) Some of the information I collect is provided by you voluntarily (and therefore with your permission/consent), for example when you or submit a query via the website contact form.

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b) If you request Paw Power Pet Care provide a service for you, all of the information I collect is necessary so that I can fulfil the contractual obligation between myself and the customer to the highest standard.

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The remainder of the information is collected for my legitimate business purposes, which include:

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a) To keep in touch with current, past and prospective customers.

b) To provide online account management and related services.

c) To gain an understanding of how my customers interact with me so I can provide the most relevant products and services.

d) To monitor the use of my website and improve its facilities.

e) To identify suspected criminal activity and take appropriate action.

f) To protect and defend my rights.

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When I collect personal information from you via this website I will indicate whether it is mandatory or voluntary – this is done on the website by using asterisks to mark mandatory fields.

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4) Security

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Paw Power Pet Care is committed to making every effort to ensuring that your information is kept safe and secure. To prevent unauthorised access or disclosure, I have put in place suitable physical (locks, safes and alarms) and electronic procedures (HTTPS, Firewalls, Passwords and encryption) to safeguard and secure the information I collect online and physically.

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5) Personal information disclosure

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Paw Power Pet Care will not share your information with any other organisations or third parties for marketing, market research or commercial purposes, and will not be passed on to other websites.

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I may pass on your personal information on to the following third parties if I have a legal obligation to do so:

a)Tax, customs and excise authorities.

b) Regulators, courts and the police.

c) Fraud screening agencies.

d) Central and local government.

e) Insurance companies.

f) Other professional advisors.

I may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply my terms and conditions or otherwise protect and defend my statutory rights, property or the safety of my customers and website visitors.

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6) Data Accuracy

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Having accurate and maintaining up to date records is essential for providing an efficient and high standard of service. If you believe that any information held on you is inaccurate or incomplete, please email me as soon as possible.

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I may periodically request updates to information you had previously submitted that I feel may no longer be accurate.

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If significant changes need to be made you may be required to fill out the relevant form.

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See 8.f for your rights regarding data accuracy.

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7) Retention of information

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Unless relevant legal provisions mandate a different data retention period, I will store your personal data for the duration necessary to process it according to this Privacy Policy. I archive your personal data during the entire statutory period of limitations. For instance, I may retain certain information after you have ceased using my services for a period of time needed to protect myself from legal claims.

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8) Your Rights

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a) Right to access or transfer your data

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You may request a copy of personal data which I hold about you or to request that I transfer that information to another third party (known as “data portability”).

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Your personal data will be provided to you in a machine-readable format.

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b) Your right to be forgotten 

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This enables you to ask me to delete or remove personal data where there is no good reason for me continuing to process it. You also have the right to ask me to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where I may have processed your information unlawfully or where I am required to erase your personal data to comply with local law. Note, however, that I may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

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c) Object to processing

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Where I am relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, I may demonstrate that I have compelling legitimate grounds to process your information which override your rights and freedoms.

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d) Request restriction of processing

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This enables you to ask me to suspend the processing of your personal data in the following scenarios:

i) If you want me to establish the data's accuracy.

ii) Where my use of the data is unlawful but you do not want us to erase it.

iii) Where you need me to hold the data even if I no longer require it as you need it to establish, exercise or defend legal claims.

iv) You have objected to my use of your data but I need to verify whether I have overriding legitimate grounds to use it.

 

e) Withdraw consent at any time

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Where I am relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, I may not be able to provide certain services to you. I will advise you if this is the case at the time you withdraw your consent.

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f) Request correction

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You have the right to request rectification of your personal data I hold on you if you believe it is incorrect. Also see 6) Information accuracy.

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g) Timeframe to respond

 

I try to respond to all legitimate requests within one month.

 

Occasionally it may take me longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.

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h) Submitting a request

 

To exercise your rights, you can submit a request either in written or verbal form. I may request you provide proof of identification before considering data requests.

 

i) Fees and refusal

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You will not have to pay a fee to access your personal data (or to exercise any of the other rights).

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However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

 

Alternatively, I may refuse to comply with your request under certain circumstances that exempt me from a data request.

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j) Right to complain

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You have the right at any time to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

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I would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact me in the first instance, see 'Contact' section for information.

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Links to other websites

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My website may contain links to other websites of interest. Once you have used these links to leave my site, you should understand that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy policy. You should be cautious and look at the privacy policy applicable to the website in question.

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Cookie Policy

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Cookies are small files that websites place on your computer, mobile phone, tablet or other device. They remember your visit to the site and your preferences, and enable additional features of the website to work. They may also tailor the information or adverts you see on other websites. Use of Cookies is common practice and many websites use them and most internet browsers automatically accept cookies. I am providing this information to enable visitors to this website to understand the different types of Cookies used on this website and how they are used.

 

Purpose of using Cookies

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As well as providing basic functionality, Cookies are used on this website to help me provide additional features and increased performance that you may benefit from and enabling me to see which pages you find useful. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.

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Cookies used by Paw Power Pet Care

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Essential Cookies - These are Cookies used by this websites service provider. They are required in order for the site to be accessible and maintain basic functionality and integrity. Declining to use these Cookies means the site may not function correctly for you.

 

Paw Power Pet Care sometimes uses trusted third-party Cookies on this website. The following explains the third-party Cookies set through the site.

 

Analytics and Performance Cookies - These Cookies are used to collect information about traffic to this website and analyse how users interact with my website. The information gathered does not identify any individual visitor. The information is aggregated and therefore anonymous. It includes the number of visitors to this site, the websites that referred them to this website, the pages that they visited on this website, what time of day they visited this website, whether they have visited this website before, and other similar information.

 

The main analytics service used on this website is Google Analytics. You can find out more information about Google Analytics Cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

 

Social Media Cookies - These Cookies are used when you share information using a social media sharing button or “like” button on my website or you link your account or engage with my content on or through a social networking website such as Facebook, Instagram, or Google+. The social network will record that you have done this to enhance your profile on their site or contribute to the data they hold for various purposes.

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If you would like more information on how your social network uses Cookies, processes or protects your data please refer to their Privacy Policy.

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Please note that Third Party Services placing Cookies through my website may have their own policies regarding how they collect and store information. Such practices are not covered by my Privacy Policy and I do not have any control over them.

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Your right to use or decline the use of Cookies

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You have the choice whether to accept the use of Cookies. Be aware that by not accepting Cookies this may prevent you from taking full advantage of this website or it may not function correctly. Explained below is how you can exercise your rights to accept of decline the use of Cookies on my website.

 

How to decline to use Cookies

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Most browsers are initially set up to accept HTTP cookies. The "help" feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing Cookies. For more information about HTTP Cookies and how to disable them, you can consult the information at http://www.allaboutcookies.org/manage-cookies.

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Privacy Policy changes

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I reserve the right to modify this Privacy Policy at any time. As a result, please consider checking this Privacy Policy from time to time. Your use of the Services after I have changed this Privacy Policy shall signify that you agree with these changes. If you do not accept changes made to this Privacy Policy, you shall refrain from using the Services.

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Contact

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If you have a query about this Privacy Policy or wish to exercise your rights please contact:

PawPower-PetCare@outlook.com

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If you wish to raise a data protection complaint with the ICO please go to:

https://ico.org.uk/make-a-complaint/